Contact Us
Questions about an order, a lighting product, or one of our store policies? Loraviona is here to make getting the information you need clear and straightforward.
Get in Touch
For customer enquiries, please contact us by email:
Email: info@loraviona.com
Response Time: Within 48 business hours
To help us respond efficiently, please include your full name, your order number if your enquiry relates to an existing order, and a clear description of how we can assist you.
Contact & Business Information
Store Name: Loraviona
Operating Address: UNCLE Deptford, Henry Street, London SE8, United Kingdom
Contact Email: info@loraviona.com
Operating Hours: 8:00 AM–6:00 PM (GMT)
Our business days are Monday–Friday.
The address above is Loraviona's Operating Address. It should not be treated as a return destination. If you need to return an eligible product, please contact us first so your request can be reviewed and the appropriate return instructions can be provided.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Before You Contact Us
Providing the following information can help us understand your enquiry clearly:
- Your full name
- Your order number, where applicable
- A clear description of your question or issue
- Any relevant order details that may help us identify your enquiry
Please do not include unnecessary sensitive payment information in your email.
Helpful Store Information
For additional details about shopping with Loraviona, you can also review our:
- Shipping & Delivery Policy
- Returns & Refunds Policy
- Terms & Conditions
- Privacy Policy
These pages provide further information about ordering, delivery, returns, refunds, and other important store terms.
We aim to keep communication clear, considered, and useful so you know what to expect when shopping for lighting products with Loraviona.