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Frequently Asked Questions
What payment methods do you accept?
We currently accept PayPal as our primary payment method. Using PayPal ensures your transactions are secure and efficient. You can pay via credit or debit cards linked to PayPal accounts. All transactions are encrypted and processed safely.
Payment Policy
What is the estimated delivery time?
Delivery typically takes 3–9 business days after dispatch. The total estimated delivery, including handling, is 4–12 business days.
Shipping Policy
Can I return a product?
Yes. Loraviona accepts returns for eligible products within 50 days of delivery. Returns are subject to product condition and approval.
Return and Refund Policy
What payment method will my refund be issued to?
Refunds are issued using your original payment method. If the payment was made in a different currency, your bank may apply exchange rates or fees beyond our control.
Do you ship internationally?
Currently, Loraviona ships exclusively within Malaysia. We focus on providing fast and reliable domestic delivery services.
Who can I contact for further assistance?
For any questions regarding payments, shipping, returns, privacy, or any other inquiries, our customer service team can be reached at info@loraviona.com, and we strive to respond within 2 business days.