Frequently Asked Questions

How do I choose the right lighting for my space?

Consider where the light will be placed, the atmosphere you want to create, and how its design will work with the rest of your interior. Each Loraviona product page provides available product information to help you compare options and choose lighting that suits your space.

Where can I find product details?

Available information for each lighting product can be found on its individual product page. We recommend reviewing the description, images, and listed product details carefully before placing your order.

If you have a question about a particular product, contact us at info@loraviona.com.

Can I change my order after placing it?

If you need assistance with an order, contact us as soon as possible at info@loraviona.com. Orders can be cancelled before shipment.

If your order has already shipped, please refer to our Return & Refund Policy for the applicable return process.

When will my order be processed?

Orders have a handling time of 3–7 business days. Our business days are Monday–Friday, with an order cut-off time of 5:00 PM (GMT-5).

Once your order has shipped, you will receive tracking information by email.

Will I receive tracking information?

Yes. After your order has shipped, we will send you an email containing a tracking link so you can follow its progress.

What should I do if there is an issue with my order?

Please contact us at info@loraviona.com with your order details and a clear description of the issue. This helps us understand your enquiry and provide the appropriate next steps.

We aim to respond within 48 business hours.

What should I do if my item arrives damaged or incorrect?

Contact us at info@loraviona.com with your order information and a clear description of the issue. We will review your request and provide the appropriate instructions.

Please do not send an item back before receiving approved return instructions.

Where should I send a return?

Please do not send a return before contacting Loraviona.

First, email info@loraviona.com to request a return. Once your request has been reviewed and approved, we will provide the appropriate return instructions and return destination.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

How can I contact Loraviona?

For questions about our lighting products, an existing order, delivery, returns, or store policies, email us at info@loraviona.com.

We aim to respond within 48 business hours.